FAQ

NEONIKA is an immersive neon and lights experience venue in the Arts District of Los Angeles, featuring seven interactive themed rooms designed for play, photography, and sensory exploration — including a ball pit, a teddy bear dream space, and an infinite mirror room.

NEONIKA is located at 677 Imperial St in the Arts District of Los Angeles, California.

Both. NEONIKA operates as a self-guided immersive art experience for individual visitors and as a private event and buyout venue for corporate, social, and creative bookings.

NEONIKA features seven interactive themed rooms, including a ball pit room, a teddy bear dream space, an LED string light column room, and an enchanted garden room, among others.

This experience is held indoors in an air-conditioned venue.

For you to have an estimate, people usually spend 60 min at this experience.

Some rooms include immersive lighting effects. Guests sensitive to flashing lights should proceed with caution.

Unfortunately, there won't be food or beverage for purchase at this event.

We have free parking available.

NEONIKA is located in the Arts District of Los Angeles, an area served by multiple public transit and rideshare options; guests should check current transit routes for the most direct connection to Imperial St.

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

You can buy tickets here.

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.

Yes, NEONIKA offers private event bookings ranging from small private sessions to full venue buyouts. For private event inquiries, please contact NEONIKA here.

It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 10 minutes.

Unfortunately, no pets are allowed in this event's location, though we do welcome service animals.

Yes, the event is being held in an accessible venue. Accessibility accommodations should be confirmed directly with team@neonikaus.com to ensure the venue layout meets specific mobility needs.

For safety, guests may not bring alcohol, drugs, weapons, pets, or outside food and drinks, and anyone who appears intoxicated or behaves unsafely may be denied entry without a refund.

This is a walkthrough experience, so there won't be any traditional chairs available. However, some of the rooms have designated seating areas where you can sit or lie down and enjoy the experience at your own pace.

This venue has restrooms — please ask our staff on site for indications.

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted. Guests planning a shoot should confirm with NEONIKA in advance.

Yes, we do have a Lost & Found. If you think you left something behind, please call us at (213) 682-6390 or email team@neonikaus.com with a description of the item and the date of your visit. We'll check whether it has been found, but we can't guarantee that lost items will be recovered.

All ages are welcome to this experience and the space is accessible for prams/strollers.