Privacy Policy

Scope

This Privacy Policy applies to the website neonika.com, operated by Sense of Life in connection with the Neonika immersive experience located at 677 Imperial Street, Los Angeles, CA 90021. It governs the collection, use, storage, and protection of personal data across all data collection points on the site: ticket purchases, the contact form, and the pop-up subscription form.

Data we collect

We collect personal information through the following channels:

a) Ticket purchase (processed via Tickets Candy):

First name and last name
Email address
Phone number
Address
Date and time slot selected
Number of tickets and pricing tier
Payment information (processed securely by Tickets Candy – we do not store raw card data on our servers)

b) Contact form:

First name and last name
Email address
Phone number
Address
Message content

c) Pop-up subscription form:

First name and last name
Email address
Phone number

d) Technical and usage data (collected automatically):

IP address
Browser type and version
Device type
Pages visited and time spent on site
Referral source

Cookies and Tracking technologies

Our website uses cookies and similar tracking technologies. The following third-party services are active:

Google Analytics: Used to analyze website traffic and improve the user experience. You may opt out via https://tools.google.com/dlpage/gaoptout

Meta Pixel (Facebook): Used to measure the effectiveness of advertising campaigns. Manage at https://www.facebook.com/ads/preferences

Microsoft Clarity: Used to analyze user behavior through session recordings and heatmaps. Learn more or opt out via https://clarity.microsoft.com/

You may manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect website functionality.

Legal bases for processing

Contract performance: to process ticket purchases and fulfill reservations
Consent: for pop-up subscriptions and marketing communications
Legitimate interests: for analytics, site security, and service improvement
Legal obligation: for tax and accounting compliance

Data Retention

Ticketing and transaction records: 7 years (legal accounting obligation under California and federal law)

Contact form data: 3 years from the date of last interaction

Pop-up subscription data: Until you unsubscribe or request deletion

Analytics data: 26 months (Google Analytics default retention period)

Data Sharing and Third Parties

We do not sell your personal data. We may share it with the following recipients:

Tickets Candy – ticket sales and reservation management
Email marketing platforms (e.g. Mailchimp) – newsletter and marketing communications
Hostinger – website hosting provider
Google LLC – analytics services
Meta Platforms, Inc. – advertising measurement
Microsoft Corporation (Clarity) – user behavior analytics
Colibrity Agency – website creation and technical management
Legal authorities – if required by applicable law

Your Rights

Under California Law (CCPA / CPRA)

As a California resident, you have the following rights:

Right to know what personal information we collect, use, disclose, or share
Right to delete your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information (we do not sell personal data)
Right to limit the use of sensitive personal information
Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at pr@neonikaus.com.

Under GDPR (EU / EEA Visitors)

Right of access (Article 15)
Right to rectification (Article 16)
Right to erasure / right to be forgotten (Article 17)
Right to restriction of processing (Article 18)
Right to data portability (Article 20)
Right to object (Article 21)
Right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise these rights: pr@neonikaus.com. You also have the right to lodge a complaint with your local data protection authority.

Security

We implement appropriate technical and organizational measures to protect your personal data. The website is hosted on Hostinger with SSL/TLS encryption. Ticket payments are processed by Tickets Candy through their own secure infrastructure. No method of internet transmission is completely secure, and we cannot guarantee absolute security.